FAQs

Overview of the GCTools, including who can use it and why?

What type of documents/information can we post/share on the GCTools?
Since the GCTools are on a Government of Canada internal network, employees should follow the same rules as if they were sending a document by email.  A...
Fri, 19 May, 2017 at 8:03 AM
Are the GCTools accessible to employees with disabilities?
Public servants who make use of screen readers and other assistive devices are able to successfully use GCpedia, GCconnex, and GCcollab. As administrators...
Thu, 18 May, 2017 at 10:58 AM
Is there duplication with GCDocs?
No. GCDOCS is an official repository for information of business value. GCpedia, GCconnex, and GCcollab are for transitory information.  If content is p...
Thu, 18 May, 2017 at 3:07 PM
Why can’t I use a pseudonym on the GCTools?
The GCTools are professional networking and collaborative platforms. Collaboration is based on trust and we should all be easily identifiable. Don’t forget ...
Thu, 18 May, 2017 at 2:07 PM
What happens if employees post inappropriate or rude content?
It is very rare that any inappropriate content is posted to the GCTools, in part because we do not allow anonymous posting. All content is attributable ...
Fri, 9 Mar, 2018 at 10:32 AM
Storing or distributing documents: should I use GCconnex or GCpedia?
If you want to share documents openly to all public servants or in a visually structured way, GCpedia is probably better if you are comfortable with creatin...
Thu, 18 May, 2017 at 3:08 PM
Our department already has SharePoint (or another collaboration tool). Should we still use the GCTools?
Yes! Sometimes the departmental tools will be the right tools, sometimes the GCTools will be the appropriate tools. It all depends on what you are doing and...
Thu, 18 May, 2017 at 2:14 PM
Am I able to access the GCTools from home?
The GCpedia and GCconnex are available from the Government of Canada network only. Therefore, if you can access this network from home, via VPN to your depar...
Thu, 18 May, 2017 at 3:01 PM
What is simplified sign-on?
Simplified Sign-on allows users to log in to GCpedia and GCconnex simultaneously. First, you have to link your GCpedia and GCconnex accounts (you only d...
Wed, 27 Sep, 2017 at 9:58 AM
How do GCTools Support accounts work?
We’ve integrated accounts from our third-party Help Desk tool, Freshdesk, into GCTools Support, in order to make the process of viewing and managing Help De...
Fri, 25 May, 2018 at 10:16 AM