We’ve integrated accounts from our third-party Help Desk tool, Freshdesk, into GCTools Support, in order to make the process of viewing and managing Help Desk tickets easier for users. This is done through GCcollab Single Sign-On.

If you previously had a Freshdesk account, you will need to connect a GCcollab account to a GCTools Support account in order to view and manage your tickets.

Click the link below to login or create a GCcollab account, which will automatically connect your GCollab account to a GCTools Support account:

GCcollab Account

Note: If your Freshdesk account used a different email than your GCcollab account you will be unable to access your past tickets.