If you need to put your GCconnex activity on hold, you can deactivate your account.

What happens when I deactivate my account?

  • When you deactivate your account, you will be considered a Deactivated User (definition: a user that is no longer active on GCconnex) and your profile picture will be faded out to indicate the deactivated state of the account.
  • Deactivating disables your account, meaning you can’t login to GCconnex, post content, nor receive any notifications.
  • All of your information, including your profile and contributions will remain on the tool and will still be visible to others.
  • When other users tag you on a post or add you as a colleague, they will receive a notification indicating that your account is currently deactivated.
  • You can reactivate your account anytime by contacting the help desk.

Things to consider before deactivating your account:

  1. If you are the owner of a group, transfer the ownership to another member of your group. This can be done prior to deactivating your account (see How do I transfer ownership or make group operators?) or during the deactivation process. You cannot deactivate your account while you are owner of a group. 
  2. If you are the admin of a group, ask the owner to transfer the admin rights to another member of the group (optional).
  3. If you are retiring or leaving the public service, you are also highly encouraged to create an account on GCcollab, a public facing digital collaboration platform much like GCconnex.
  4. When you return to the public service, you can reactivate your account by contacting the help desk.

To deactivate your account:

  1. Click on your profile icon (located at the top right corner). Your profile card will appear.
  2. Click on Account Settings to access your account settings.
  3. From the Change your settings tab (opened by default), scroll to the bottom of the page.  Click on the Deactivate my account link.
  4. If you are an owner of a group, you need to transfer the ownership before continuing the deactivation process. Add the name of the group member you want to make owner of the group and click Transfer. (Note: a group owner must be a member of the group).
  5. Select a reason for deactivating the account. If you want to add more details, you can select the Other option and explain further in the text box below.
  6. To confirm your intent to deactivate your account, enter your account password. When you are done, click on Deactivate my account.
  7. The following message will appear: “Your account has been deactivated. Hope to see you back soon!”
  8.  Your account is now deactivated. You can reactivate your account at any time by contacting the help desk.